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IT Systems Support

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IT SYSTEMS SUPPORT

Based on the foundations of Information Technology Infrastructure Library (ITIL) principles, our team has the expertiseto assist your organization to be well-aligned with the best practices when it comes to IT service and management. Some of the areas that we tackle include:

Service Design

  • Service catalogue management
  • Service-level management
  • Capacity management
  • Availability management
  • IT service continuity management
  • Security management
  • Supplier management

Service Transition

  • Change management
  • Service asset and configuration management
  • Release and deployment management

Service Operation

  • Processes
  • Functions
  • Service desk
  • Application management
  • IT Operations management
  • Technical management
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Root-cause analysis
  • Identity management

Continual Service Improvement

  • Service support
  • Service delivery
  • ICT infrastructure management
  • ICT design and planning
  • ICT deployment management
  • ICT operations management
  • ICT technical support
  • Planning to implement service management
  • Small-scale implementation

The areas that we cover include application systems, database systems, hardware systems and networking systems.

To discuss your IT Systems Support requirements, please contact us or send us an e-mail to info@fabutechsolutions.mw.

CALL US : +265 111 560 720 / +265 212 224 610

info@fabutechsolutions.mw